All complaints to be addressed in the first instance to the National Coordinators in writing at info@ammmaaustralia.org.au

• Complaints should be in writing and identify the complainant (anonymous complaints will not be responded to);
• Provide sufficient details about the time place and circumstances of the complaint; 
• The complaint must be received within three years of the incident having occurred.
  

Complaints will be acknowledged within 14 days. 

We may require further information to be able to assess the complaint. 

The complainant acknowledges in lodging the complaint that they may be required to answer addition questions.  

If there is deemed to be sufficient information and basis to the complaint, it will be refered to the Board of Directors within 28 days. If there is insufficient detail or basis to the complaint, the complaint may be rejected. In such an instance, if the complainant is not satisfied with the outcome, they are encouraged to contact the relevant local Ombudsman service.